Pauser · 技术支持Pauser · Support
如果你在使用 Pauser 时遇到问题,先看看 FAQ。如果没找到答案,可以通过下方邮件联系我们,我们会在 15 个工作日内回复。 If you run into trouble using Pauser, the FAQ below covers the most common questions. If it doesn't help, email us using the address at the bottom and we'll get back to you within 15 business days.
一、常见问题1. Frequently Asked Questions
Q1. Pauser 真的不收集我的数据吗?Q1. Does Pauser really not collect my data?
是的。Pauser 完全离线运行,不向任何服务器发送任何数据。详细说明见隐私政策。 Yes. Pauser runs fully offline and never sends anything to a server. See the Privacy Policy for the full breakdown.
Q2. 如何申请退款?Q2. How do I request a refund?
退款由 Apple 处理,不在 Pauser 这一侧。请前往 reportaproblem.apple.com 选择对应订单发起退款申请。如退款成功,Pauser Pro 将自动失效。 Refunds are handled by Apple, not by Pauser. Go to reportaproblem.apple.com, pick the charge in question, and request a refund there. If the refund is granted, Pauser Pro will turn off automatically.
Q3. 如何取消订阅?Q3. How do I cancel my subscription?
前往 iOS 设置 → Apple ID → 订阅,选择 Pauser 并取消。取消后当前周期仍可使用,周期结束后不再扣费。注意:取消订阅不等于立即退款,退款请走 Q2 的流程。 Open iOS Settings → Apple ID → Subscriptions, pick Pauser, and tap Cancel. Your access continues until the end of the current billing cycle. Cancelling does not by itself issue a refund — for that, use the Q2 flow.
Q4. 如何在新设备上恢复订阅?Q4. How do I restore my subscription on a new device?
进入 设置 → Pauser Pro → 管理订阅,点击「恢复购买」按钮即可。Lifetime 买断也会自动恢复。 Open Settings → Pauser Pro → Manage Subscription and tap Restore Purchases. Lifetime purchases restore the same way.
Q5. 如何清除所有数据?Q5. How do I wipe all my data?
两种方式:① 设置 → 清除所有数据(二次确认后立即执行);② 卸载 App(卸载会同时清除 App Group 内的全部数据)。卸载与清除都不会通知我们,因为数据从未上传过服务器。 Two ways: ① Settings → Clear All Data (runs immediately after a second confirmation); ② uninstall the App (uninstalling also wipes everything in the App Group). Neither of these notifies us — your data was never uploaded in the first place.
Q6. Pauser 与 iOS「屏幕使用时间」是什么关系?Q6. How does Pauser relate to iOS Screen Time?
Pauser 基于 iOS 官方 Family Controls / ManagedSettings / DeviceActivity 框架工作,与系统「屏幕使用时间」使用相同的底层能力。Pauser 不是另起一套,而是在你已经熟悉的系统能力之上,做了一层更轻、更早的提醒。 Pauser is built on Apple's official Family Controls / ManagedSettings / DeviceActivity frameworks — the same underlying capabilities that power the system Screen Time app. Pauser doesn't run its own engine; it adds a lighter, earlier nudge on top of the system you already have.
Q7. 守护功能不触发 / 不弹出遮罩,怎么办?Q7. The guard isn't firing / no shield appears. What do I do?
按顺序排查:① 检查 iOS 设置 → 屏幕使用时间 是否授权给 Pauser;② 检查 Pauser 内「设置 → 屏幕使用时间授权」是否显示已授权;③ 重启被守护的 App(守护仅在应用冷启动或前台恢复时重新评估);④ 完全退出 Pauser 后重新打开。如果以上都无效,联系我们。 Try these in order: ① make sure iOS Settings → Screen Time has authorised Pauser; ② check Pauser's Settings → Screen Time Authorisation shows "Authorised"; ③ relaunch the guarded app (the guard is re-evaluated when the app comes back to the foreground, not while it's already in front of you); ④ fully close Pauser and reopen it. If none of that helps, contact us.
Q8. 能不能只屏蔽某个 App 里的某类内容(比如微信里的视频号)?Q8. Can Pauser block only certain content inside another app, like Reels inside Instagram?
不能。这是 iOS 公开能力的边界:第三方 App 只能以「应用级」或「类别级」方式被遮罩,无法只屏蔽某个 App 内部的某个页面或某类内容。如果选中微信,微信里的所有功能(聊天、视频号、朋友圈)都会被一起遮罩。 Not at the moment. iOS only lets third-party apps shield another app at the app or category level — it can't selectively block one in-app page or feed. So if you pick WeChat, the whole app (chat, Channels, Moments) is shielded together.
Q9. 在中国大陆可以使用吗?Q9. Does Pauser work in mainland China?
可以。iOS Screen Time API 是系统级能力,不依赖任何第三方网络,中国大陆的 iPhone 用户可以正常使用。 Yes. iOS Screen Time APIs are system-level and don't depend on any third-party network, so Pauser works the same way on iPhones sold in mainland China.
Q10. App 商店里看不到 Pauser,怎么办?Q10. I can't find Pauser on the App Store. What should I do?
先在 App Store 搜索框输入 Pauser;若仍未出现,确认你的 Apple ID 地区与 App Store 实际开放的地区一致,并附上 Apple ID 地区发邮件联系我们。
Search for Pauser directly in the App Store. If it doesn't show up, double-check your Apple ID region matches the storefront Pauser is published in, then email us with the region your Apple ID is set to.
二、联系我们2. Contact Us
邮件:376662397@qq.com Email: 376662397@qq.com
为更快解决你的问题,邮件中请附上:① iOS 版本与设备型号(设置 → 通用 → 关于本机);② Pauser 版本号(Pauser 内「设置 → 关于」);③ 问题截图或简短录屏;④ 你的 Apple ID 地区。 To help us resolve your issue faster, please include: ① your iOS version and device model (Settings → General → About); ② the Pauser build number (Pauser → Settings → About); ③ a screenshot or short screen recording of the issue; ④ the region your Apple ID is set to.